Frequently asked questions
Straight answers about authenticity, shipping, pickup, returns and sizing. If your question is not here, call any store or use the contact page.
Questions, answered
Shipping, pickup, returns and sizing, answered straight.
Are the sneakers authentic?
Yes. Every pair is store-owned, never consignment, and inspected in hand before it goes on the shelf and again before it ships. If a pair is ever shown to be inauthentic, you get a full refund plus return shipping.
How fast do orders ship?
Orders placed before 2 PM Pacific ship the same business day from Las Vegas with tracking by email. Shipping costs are shown at checkout.
Can I pick up in store?
Yes. Free at all three stores: The Forum Shops at Caesars Palace in Las Vegas, 15238 Michigan Ave in Dearborn and 3274 W Davison St in Detroit. Choose pickup at checkout and pick a store that has your size in stock; we'll email you when it's ready. Bring your order confirmation and ID.
What is your return policy?
All sales are final: we don't take returns or exchanges. Every pair is inspected in hand before it ships, so if you are unsure about a size, call or visit one of our stores before you order.
How do sizes work?
Sizes are listed in U.S. men's. Women's sizes run 1.5 up (a men's 8 is a women's 9.5). GS means grade school, PS preschool, TD toddler. Save your size with the My size button and every grid shows what is in stock for you.